Description
Department Marketing Statement:
The Work at Home Core and Heavy Spend Service departments are focused on rewarding and engaging customers by providing them with consistent high quality service experiences. The queues consist of fully empowered agents to assist in one call resolution by promoting a customer first culture.
Job Description:
These exciting part-time servicing positions allow agents to work from home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective, while minimizing customer effort. Associates will be responsible for fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. Associates will utilize a variety of tools to quickly service the account and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card. In addition, listening skills are critical such that effective use of information that is ?heard? is fully leveraged.
Success in this role requires the following:
- Passionate customer service advocate
- Strong time management and multi-tasking skills
- Ability to troubleshoot basic computer issues
- Ability to be self-motivated and operate autonomously in a quiet, remote work environment
- Capable of working through changes and challenges to achieve the desired result
- Possess strong decision making ability and pay close attention to detail
Work at Home Additional Information:
- Need to be onsite in Tampa, FL for Training full-time. Training will be 6-7 weeks (onsite and virtual) before beginning part time schedule. Training is Monday-Friday 8:00 am -5:00 pm
- Hours of operation are 24 hours/day, 7 days/week
- There will be set schedules working approximately 30 hours a week. Schedules are a one year commitment.
- May be requested onsite after training at times for future business needs
- Requires a home office environment that is free from background noise and distractions
- A high speed broadband internet service provider is required in the home office space (No dial up or Satellite internet service providers). A hardwired internet connection is required upon start to perform the duties of this job.
- Internet service provider speed/bandwidth of 756kb per second or higher is required. Please contact your internet service provider for confirmation.
? Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/
- A dedicated home telephone line is required upon start to perform the duties of this job
- Ability to sit in front of a PC monitor for extended periods of time
- Strong independent problem skills required to trouble shoot technical issues as well as provide exceptional customer service
Qualifications
Basic Qualifications:
- At least a High School diploma, GED or equivalent, or Military experience
- At least 2 years customer service experience OR at least 6 months work at home/virtual working experience
Preferred Qualifications:
- College degree
- Small Business experience (Owned, Operated, or Worked for a Small Business)
- Knowledge of the financial and credit industry
- Superior rewards knowledge
- Excellent grammar, verbal, and vocal skills
- Exceptional listening, questioning and call control techniques
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.
Job: Call Center and Customer Service
Primary Location: United States-Florida-Tampa-Tampa-Renaissance Park III (42007)
Schedule: Part-time
Travel: No
Job Posting:
Unposting Date:
Source: http://www.callcenterjobs.com/userViewJob.cfm?jid=36295&view=1&PowerID=0
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